Privacy Policy
At Herbal Glow UK Ltd., your privacy is paramount. This policy details how we collect, use, protect, and handle your data.
Our Commitment to Your Privacy
Herbal Glow UK Ltd. (referred to as "we", "us", or "our") is dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website, products, and services. We are committed to processing your data fairly, lawfully, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection legislation.
By accessing or using our services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
What Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with our services. This information may include:
- Contact Data: Name, email address, postal address, phone number.
- Account Data: Username, password, purchase history.
- Financial Data: Payment card details (processed securely by third-party payment processors, we do not store full card details), billing address.
- Communication Data: Any information you provide when you contact us via email, phone, or our contact forms.
- Demographic Data: Age, gender, preferences, interests (optional).
Ensuring the accuracy of this information helps us provide you with the best possible service.
Information Collected Automatically
When you visit our website, certain information is automatically collected through cookies and similar tracking technologies. This includes:
- Usage Data: Information about how you use our website, such as pages viewed, time spent on pages, clickstream data, and search queries.
- Technical Data: Your Internet Protocol (IP) address, browser type and version, operating system, device type, referrer URL, and other technical identifiers.
- Location Data: General location derived from your IP address.
This data helps us analyze website performance, improve user experience, and personalize content. For more details on this, please refer to our Cookie Policy.
How We Use Your Information
To Provide and Manage Services
- Process your orders and manage your account.
- Deliver products and services you have purchased.
- Send you order confirmations, invoices, and updates.
- Provide customer support and respond to your inquiries.
- Manage your participation in promotions or surveys.
For Marketing and Personalization
- Send you newsletters, promotional offers, and information about new products (with your consent).
- Personalize your website experience and product recommendations.
- Conduct market research and analysis to improve our offerings.
- Display targeted advertising based on your interests and browsing behavior.
For Safety, Security, and Legal Compliance
- Detect and prevent fraud and other illegal activities.
- Ensure the security of our website and systems.
- Comply with legal obligations, such as tax and accounting requirements.
- Enforce our Terms and Conditions.
How We Protect Your Information
The security of your personal data is a top priority for Herbal Glow UK Ltd. We implement a variety of technical and organizational measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data is encrypted during transmission using SSL/TLS technology.
- Access Controls: Strict access controls are in place to limit who can access your personal data.
- Regular Audits: We regularly review our security practices and update them as necessary.
- Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
- Secure Storage: Your data is stored on secure servers with robust physical and technical security measures.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Under UK GDPR, you have several important rights regarding your personal data. We are committed to facilitating the exercise of these rights.
Right to Access
You have the right to request copies of your personal data that we hold.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Us for Privacy Concerns" section below.
Cookies Policy
Our website uses cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, understand how you interact with our site, and improve our services.
We use different types of cookies, including:
- Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling shopping cart functionality).
- Performance Cookies: Collect information about how visitors use a website, like which pages are visited most often.
- Functionality Cookies: Remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
- Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For a more detailed explanation of how we use cookies and how you can manage your preferences, please visit our dedicated Cookie Policy page.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make significant changes, we will provide more prominent notice (including, for certain services, email notification of Privacy Policy changes).
Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us for Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated privacy team. We are committed to addressing your inquiries promptly and transparently.
- Company Name: Herbal Glow UK Ltd.
- Address: 76 Shaftesbury Avenue, London, W1D 6ND, United Kingdom
- Email: [email protected]
- Phone: +44 (020) 7946 0199
- Business Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
